PECOS, TEXAS -- Suffice it to say, my wife and I were surprised to discover such a big, beautiful hotel just off of I-20 in this dusty little city on the west Texas plains and, when we asked if it was a conference hotel, were told by the clerk that it was not but that many people asked the same question. Our room was big and comfortable and included a number of nice features, including sinks in and outside of the bathroom, a microwave, and a refrigerator.
By the time we woke up Monday morning and started getting ready to leave, we were very pleased and I almost posted a 5-star review here and on Yahoo Local (my inclination being to ignore the first of the annoyances listed below). We did experience a couple of odd things at the the Best Western/Swiss Chalet Inn & Suites, however, which made our stay their less than perfect.
* We were pleased to discover the place had a government rate of $80. That seemed a little steep for Pecos but fine for this hotel so we accepted it. The desk clerk went on to tell us, however, that she had to charge us an additional $10 because my wife was going to have someone else in the room with her (i.e., her husband -- me -- who also has a government ID card). Pretty bizarre and something I have never experienced elsewhere.
* Breakfast looked very promising and the hotel has a large area set up for these purposes and a nice selection of food. When we went to eat, however, we were greeted with NO coffee, NO forks, and NO napkins. We had to specifically ask the slow-moving attendant to make more coffee. We then watched as she shambled out of the kitchen every few minutes to deposit a couple of mugs or stir the food in the serving dishes, oblivious to the fact that we and other guests were eating our bacon with spoons and had no napkins. A manager eventually showed up, but she didn't notice any of these deficiencies either -- and counseled the attendant only about some other things that seemed to be affecting her own breakfast!
Overall, the Best Western/Swiss Chalet Inn & Suites has a lot of promise, and maybe its staff and management will get their act together and make the place a success, but they are not there yet. As always, keep your eye on this space for updates (which, as always, may include direct feedback from the reviewed establishment, which I not just allow but encourage).